This Refund Policy outlines the terms under which refunds will be processed for the PRBH event, organized by the Indian Trust for Rural Heritage and Development (ITRHD). This policy applies to both online and offline transactions made for event registrations, ticket purchases, and related services.
1. Transferable Registrations
If a registrant is unable to attend the event but wishes to transfer the registration to another individual, this can be done by notifying ITRHD at least 7 days prior to the event. Transfers will be subject to availability and administrative approval.
2. Online Transactions
For any transactions completed through the website (www.prbh.itrhd.com), the following conditions apply:
- Refund Requests: Refunds for online registrations and ticket purchases will only be considered if the request is submitted within 7 days of the transaction date, provided the event registration has not yet occurred.
- Event Cancellations by ITRHD: If ITRHD cancels the event or changes the event date, a full refund will be issued to all registrants. Refunds will be processed using the same payment method used for the original transaction.
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Partial Refunds: If a registrant cancels their registration before the event, ITRHD will offer a partial refund based on the time of cancellation as follows:
- Cancellations made more than 30 days before the event: 80% refund
- Cancellations made between 15 and 30 days before the event: 50% refund
- Cancellations made less than 15 days before the event: No refund
- Processing Fees: Any applicable processing fees or transaction fees, such as payment gateway charges, will not be refunded.
- Refund Processing Time: Once the refund request is approved, the processing time for online refunds may take up to 7-10 business days, depending on the payment gateway or bank's processing times.
3. Offline Transactions
For offline registrations or payments made at event-related counters or through bank transfers, the following conditions apply:
- Refund Requests: Refunds for online registrations and ticket purchases will only be considered if the request is submitted within 7 days of the transaction date, provided the event registration has not yet occurred.
- Event Cancellations by ITRHD: If ITRHD cancels the event or changes the event date, a full refund will be issued to all registrants. Refunds will be processed using the same payment method used for the original transaction.
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Partial Refunds: If a registrant cancels their registration before the event, ITRHD will offer a partial refund based on the time of cancellation as follows:
- Cancellations made more than 30 days before the event: 80% refund
- Cancellations made between 15 and 30 days before the event: 50% refund
- Cancellations made less than 15 days before the event: No refund
- Refund Processing Time: Any applicable processing fees or transaction fees, such as payment gateway charges, will not be refunded.
4. Non-Refundable Transactions
- No Refunds After Event: Refunds will not be processed for any requests received after the event date.
5. How to Request a Refund
- To request a refund, please email us at [Insert Email Address] with your transaction details (name, registration ID, payment receipt, etc.).
6. Contact Information
For any queries related to refunds or the refund process, please contact:
- Email: info@prbh.itrhd.com
- Phone: +91 7506393970
7. Changes to This Refund Policy
ITRHD reserves the right to modify or amend this Refund Policy at any time. Any changes will be posted on the PRBH event website. Please review this policy periodically for updates.
